Shipping & Returns
HOW LONG DOES THE SHIPPING TAKE?
- Sweden 1-4 Business Days Shipping
- EU 2-5 Business Days Shipping
- No delivery to P.O. Boxes
If you ordered to a P.O. BOX and can't receive the package, you need to contact us at info@elleryart.com We can always send it to your family or friend instead. When we have the new info we can update the shipping information to the shipping carriers so they can change the receiver/address.
HOW ARE THE ARTWORKS SHIPPED?
The art prints are rolled and shipped out in a thick and protective cardboard tube to protect them against damages (frame sold separately). The framed art prints are shipped "ready to hang" (professionally framed for free if art print and frames are ordered in the same order).
The art prints are rolled and shipped out in a thick and protective cardboard tube to protect them against damages (frame sold separately). The framed art prints are shipped "ready to hang" (professionally framed for free if art print and frames are ordered in the same order).
HOW CAN I TRACK MY ORDER?
You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive a Thank you email and on the third email you will get a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your junk folder, as emails sometimes end up there by accident.
If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to info@elleryart.com and we will help you to track your order.
You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive a Thank you email and on the third email you will get a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your junk folder, as emails sometimes end up there by accident.
If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to info@elleryart.com and we will help you to track your order.
HOW LONG WILL DELIVERY TAKE?
The fulfilment takes between 1-4 business days depending on how many orders we have + the shipping time 2-10 business days, shipping time depends on destination. It's important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.
The fulfilment takes between 1-4 business days depending on how many orders we have + the shipping time 2-10 business days, shipping time depends on destination. It's important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.
UNSUCCESSFUL DELIVERY ATTEMPT?
Please reach out to us with your tracking number at info@elleryart.com and we will help you.
Please reach out to us with your tracking number at info@elleryart.com and we will help you.
HOW DO I RETURN MY ORDER?
Register your return via info@elleryart.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.
Register your return via info@elleryart.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected.
WHAT IS YOUR RETURN POLICY?
All customers according to the Swedish law have 14 days to change their mind. The 14 days starts from the day you pick up the product. We will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after your cancellation. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product is damaged you still need to send it back to get a refund - or you can get a replacement without any extra cost. All costs related to the return (shipping and customs) will happen on your own account. Contact us at info@elleryart.com to get the address for shipping back your order.
All customers according to the Swedish law have 14 days to change their mind. The 14 days starts from the day you pick up the product. We will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after your cancellation. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the product is damaged you still need to send it back to get a refund - or you can get a replacement without any extra cost. All costs related to the return (shipping and customs) will happen on your own account. Contact us at info@elleryart.com to get the address for shipping back your order.
Note: We do not accept returns on custom orders or gift cards.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not accept returns for change of a design.
CAN I CANCEL MY ORDER?
Please note that it is not possible to change or delete an already confirmed order. If you cancel your order, a handling fee of €35 Euro will be deducted.
Please note that it is not possible to change or delete an already confirmed order. If you cancel your order, a handling fee of €35 Euro will be deducted.
WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE?
In the event that products are returned to us due to customer failing to pick up their package, we charge a €40 Euro fee. This covers shipping to and from you, as well as handling and restocking of products.
In the event that products are returned to us due to customer failing to pick up their package, we charge a €40 Euro fee. This covers shipping to and from you, as well as handling and restocking of products.
WHAT IF THE ORDER IS LOST IN THE MAIL?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you say you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elleryart.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@elleryart.com.
LOCAL TAXES
No customs or local taxes on orders to EU, Norway and Australia. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Only outside EU, Norway and Australia.
No customs or local taxes on orders to EU, Norway and Australia. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Only outside EU, Norway and Australia.